Terms & Conditions

Terms and Conditions of Hire Part C

 

Valid from 1 April 2026 – 31 March 2027
All rates are in New Zealand dollars (NZD) and include GST (sales tax).
Subject to change at the discretion of Pacific Horizon Travel Homes Ltd.

 
RENTAL LOCATIONS
Motorhome pick-ups and drop-offs are available from any of the Pacific Horizon Client
Service Centres, located in Auckland, Wellington or Christchurch.

 
CLIENT SERVICE CENTRE OPERATING HOURS
Daily (including weekends) 8.30am – 4.30pm.
Client Service Centres are closed on Christmas Day (25 December).
Note: Clients must be at the Client Service Centre for vehicle pick-ups & drop-offs
before 4.00pm.
Where applicable, agents need to allow appropriate time for clients to get from airports,
ferry terminals and hotels to meet this requirement.

 
COURTESY/CLIENT TRANSFERS
Courtesy transfers are available to/from our depots on both the day of pick-up and the
day of drop-off, from/to Airports and Airport accommodation.
Client transfers to and from City accommodation: Up to NZ$100 each way up to 6 pax.
These details should be confirmed as early as possible when booking.
• Wellington: Complimentary Airport/Airport accommodation/Ferry Terminals
• Auckland: Complimentary Airport/Airport accommodation
• Christchurch: Complimentary Airport/Airport accommodation

 
ONE-WAY HIRE FEES
If you drop off your motorhome at a different location from where you picked it up from,
a $390 one-way fee applies. This fee can be automatically waived for hires 21 days +.

 
MOTORHOME PICK UP AND INTRODUCTION
Following completion of the Rental Vehicle Agreement at our depot, including sighting
the drivers license(s) for all potential drivers, a member of the Pacific Horizon team will
walk you around both the outside and the inside of the motorhome to show and
demonstrate how everything works, as well as to answer any questions you may have.
This process can take 45-60 minutes so please consider this when booking your
itinerary.
A detailed onboard Motorhome Manual is also supplied for your later reference, along
with helpful travel information and/or maps – all FREE of charge.

 
PREMIUM VEHICLE GUARANTEE
Vehicles aged up to 2 years can be guaranteed for an additional $60 per day and subject
to availability. We recommend requesting your Premium model at the time of booking.

 
GASLESS VEHICLE GUARANTEE
Fully independent of gas with boosted battery and solar capacity, induction cooktop,
microwave and diesel heater/hotwater system for an additional $80 per day.

 
ADDITIONAL EQUIPMENT/SERVICE AVAILABLE FOR HIRE
The following additional equipment items are available for hire, and must be confirmed
at the time of booking. Late requests will be subject to availability.
• Picnic table $30 per hire
• Picnic chair $15 per hire
• Baby/Child Car seat $50 per hire
• Snow chains $50 per hire
• Bike rack $150 per hire
• WiFi $5 per day (NZ$80 minimum, applies to Wifi capable vehicles only)
• Additional linen set $40 per set (towel, sheet, pillow case, duvet cover**)
• Client transfer City accommodation transfer up to 6 pax up to $100 each way
• Premium vehicle guarantee (approx. 2 years) $60 per day
• Gasless vehicle guarantee $80 per day

 
VEHICLE INSURANCE COVER
All Pacific Horizon motorhomes come with comprehensive Insurance cover which
insures against recoverable 3rd party accident damage, theft and break-ins (excluding
personal belongings.
An excess of $5,000 (per incident) applies in the event of any damage to the Pacific
Horizon motorhome and to 3rd party property. 

Windscreen and tyre damage is covered in all policies, as is overhead and under-body
damage on the rented motorhome. A credit card imprint only (no money held or
transferred) will be taken on motorhome pick-up. The amount will NOT be debited to
your account and will only be done so in case of an accident.
We retain the right to hold these details for 30 days after the hire.

 
Pacific Horizon Travel Homes offer the following options to reduce the excess of $5,000:
• Excess Reduction Level 1: $35 per day (added to the daily hire rate)
Reduces the excess for any accident collision damage to the motorhome and third party
property to a maximum of $2,000 (per incident). The total insurance charge is limited to
a maximum of 40 days or $1,400.

 
• Excess Reduction Level 2: $50 per day (added to the daily hire rate)
Reduces the excess for any accident collision damage to the motorhome and third party
property to nil ($0) for the first incident/accident. The total insurance charge is limited
to a maximum of 40 days or $2,000.

 
• All Inclusive Package: $65 per day (added to the daily hire rate)
Reduces the excess for any accident collision damage to the motorhome and third party
property to nil ($0) for the first incident/accident. Plus, the following Additional
Equipment is supplied at no charge as requested: Picnic table & chairs, Child/Booster
seat(s) as required, Snow chains as required, extra linen as required (limited to one
additional set per hire**), NZSIM Card/ESIM and a complimentary client transfer service
at the start and end of the hire. The total package charge is limited to a maximum of 40
days or $2,600.

 
EXCLUSIONS TO ALL INSURANCE COVER OPTIONS
Any damage due to misuse or negligence to the motorhome interior and its fittings such
as but not limited to roof vents, windows, satellite dishes, locks and catches, outside
step, grey waste cap and power cord and any special equipment related to the
motorhome is excluded from any insurance option.

 
VEHICLE SECURITY GUARANTEE
A credit/debit card imprint is required on all rental agreements. The debit/credit card
must be valid for 30 days after the end of the hire. In the absence of a credit card,
Pacific Horizon requires a cash vehicle security bond of $5,000 ($2,000 if Excess
Reduction Level 1 is taken, or $250 if Excess Reduction Level 2 is taken). This credit
card imprint will be held for 28 days after the return of the motorhome.
NOTE: The hirer is fully liable for any damage to the Pacific Horizon motorhome or third
party property if:
• The terms of the rental contract are breached.
• Damage to the motorhome is caused by careless, wilful or reckless driving or
breach of any New Zealand driving rules and regulations.
• Driving under the influence of alcohol or drugs.
• Driving on restricted roads (as listed below).
• Water submersion or salt water damage caused through the hirer’s fault.
• Incorrect fuel is used.

 
MINIMUM RENTAL DURATION AND COSTING
The minimum rental period and cost is a 7-day hire. This is extended to a 14 day hire for
the travel period of 01 December to 28 February.
Shorter rentals may be accepted entirely at the discretion of Pacific Horizon, but the
minimum rental cost applies.
Motorhome rentals are calculated on a per calendar day basis, i.e. day of pick-up and
drop-off is always counted as a full day irrespective of what time the motorhome is
collected or dropped off.

 
LONG-HIRE DISCOUNTS
Daily hire rates are automatically reduced for motorhome hires of 21 days or more.
• 3% off for hires of 21-39 days
• 5% off for hires of 39-49 days
• 10% off for hires of 50+ days

 
DRIVER’S LICENCE AND MINIMUM AGE
A valid full national driver’s licence held for at least 12 months is required. Non-English
language national drivers’ licences must be presented in conjunction with an official
translation, or a valid international driver’s licence must be shown.
The minimum age to drive a Pacific Horizon motorhome is 21 years.

 
RESTRICTIONS
• Roads: Pacific Horizon motorhomes can be driven on any sealed/bitumen or
well-formed gravel roads.
No vehicle is to be driven on the following roads:
• 90 Mile Beach, Northland
• Colville Township to Port Jackson, Coromandel
• Ball Hut Road, Mt Cook
• Skippers Canyon Road, Queenstown
• Animals: No animals are permitted in Pacific Horizon motorhomes, with the
exception of guide dogs, subject to the approval of Pacific Horizon.
• Smoking/Vaping: No smoking or vaping is permitted in any Pacific Horizon
motorhome.

 
REPAIRS
Minor repairs (when the hirer is not at fault) up to $100 may be made without
authorisation and will be reimbursed upon production of an itemised receipt. Amounts
above $100 require approval from Pacific Horizon On-Road Care, and clients must
retain an itemised receipt.

 
VEHICLE RETURN
All Pacific Horizon motorhomes must be returned with:
• A full fuel tank of diesel, that has been filled up within 3 kms of the drop-off
location. Refuelling at our Client Service Centre will be charged at current rates
per ¼ tank plus an administration fee.
• An emptied toilet cassette and an emptied grey waste water tank.
Charges will apply if the motorhome is dropped off at a location other than that which
was agreed upon.
Charges will apply if the vehicle is returned after 4.30pm.

 
PAYMENT TERMS AND CANCELLATION FEES
A non-refundable deposit equal to 10% of the total cost of hire (with a minimum deposit
of $250) is required to confirm a booking. The balance of hire is due 28 days before
motorhome pick-up, unless otherwise arranged.
Cancellation fees, charged as of the date of cancellation, are as follows:
• If cancelled 26 days or more prior to motorhome pick up: 10% (non refundable
deposit)
• If cancelled 25 – 8 days prior to motorhome pick up: 20% net price charged
• If cancelled 7– 1 day prior to motorhome pick up: 50% net price charged
• No show or cancelled on the day of motorhome pick up: 100% net price charged
If a motorhome is returned early for any reason whatsoever, no refund is available.

 
AMENDMENT OF HIRES
Once a booking is confirmed, any changes made will attract a NZ$50 amendment fee.
Any changes made that shorten the hire will not be entitled to a refund.
Changes to dates and/or locations may attract a relocation fee.

 
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved motorhome is not available, Pacific
Horizon reserves the right to substitute a comparable or superior motorhome at no extra
cost to the client. This shall not constitute a breach of contract and does not entitle the
renter to any form of refund.

 
CREDIT CARD FEES
We accept Visa or MasterCard, with a 3% fee applying for the rental and any additional
equipment/services hired if payment is made with either of these credit cards.

 
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST.
All rates and conditions are subject to change in accordance with changes in
government taxes.

 
FORCE MAJEURE
If Pacific Horizon is prevented from or delayed in or fail in complying with an obligation
by an event beyond its reasonable control (including but not limited to
telecommunication, internet or power failure or steady supply of same, war, act of
terrorism, national emergency, inclement weather, flood, fire, earthquake, cyclone,
natural catastrophe, import or export embargo, boycott, power failure, shortage of
materials or transportation, change to legislation, regulation, code or by-law,
breakdown or destruction of plant and equipment, strike or lockout), the client releases
Pacific Horizon and its related entities and agents, and waives all of its rights to
commence proceedings or take any other action against Pacific Horizon, its related
entities and/or its agents, arising out of any claims, actions, demands, proceedings
and/or liabilities which the Suppliers may have or claim to have arising from any such
prevention, delay or failure by Pacific Horizon, its related entities and/or agents to
perform its obligations under this Contract.

 
PRIVACY PRINCIPLES
Your privacy is very important to us. Accordingly, we have developed the following
Privacy principles in order for you to understand how we collect, use, communicate and
store personal information.
• We collect information from you when you interact with our website, our booking
process and/or when you input any details as part of using the Services we
provide.
• Before, or at the time of collecting personal information, we will identify the
purposes for which that information is being collected.
• We will only retain your personal information for as long as necessary for the
purposes for which it is collected.
• We will take reasonable steps to ensure the personal information is accurate,
complete and up to date.
• You have the right to request access to and correction of any personal
information that we hold about you.
• You have the right to request that we delete your personal information.
• We will take reasonable security safeguards to protect your personal information
against loss, theft, or any unauthorised access, disclosure, use or modification.
• We reserve the right to disclose personal information to the Police or other
agencies for the purpose of law enforcement or the investigation of a crime, if we
consider it is in the public interest to do so.

 
PLEASE NOTE:
Rates and conditions may be subject to change. Whilst including the same facilities,
some motorhomes may have different layouts to those shown. All measurements and
volumes shown are approximate. The information provided on the website is subject to
change without notice.